First Carolina Bank Accessibility Statement
At First Carolina Bank, we are committed to doing the day-to-day things in banking extremely well. From accessible physical locations to online and mobile banking, we offer a variety of services so you get the most out of your banking experience. We are a service-oriented Bank, and we strive to provide excellent customer service to all of our customers, including those with disabilities, to ensure all of your personal and business banking needs are met.
Our accessibility services include:
- Drive thru banking
- Talking ATM
- Banking at home - online banking, mobile banking, and Bill Pay
- Accessible electronic forms and documents
- Acceptance of calls made using telecommunication relay services
- Financial education for individuals with developmental disabilities
Accessibility features on firstcarolinabank.com include:
- Clearly defined headers for web page organization
- Online and mobile banking procedures
- Videos that are captioned to include transcripts
- Color contrast to assist with reading for people who are color blind or have vision impairments
We recognize that individuals may have other disability-related needs, and First Carolina Bank is committed to ensuring all customers' needs and accessibility concerns are heard and met. For accessibility questions or concerns, you may email compliance@firstcarolinabank.com, call your local branch, or contact us by mail at:
First Carolina Bank
Attn: Accessibility Banking
171 N Winstead Avenue
Rocky Mount, NC 27804